Refund Policy

Refund Policy
Lumivitagold

1. General provisions
   This Refund Policy sets out the conditions for returning products and receiving a refund for purchases made from the Lumivitagold online store.
   By placing an order, you agree to this Refund Policy.

2. Return period

• You have the right to withdraw from the purchase and return a product within 14 days from the date of delivery.
• To exercise your right, please contact us by email at sales@lumivitagold.com, stating your order number and the products you wish to return.

1. Conditions for return
   A return and refund are possible if:

• the product has not been used;
• the original packaging is intact and in resaleable condition;
• all labels and security seals are present and not removed;
• the product is accompanied by proof of purchase (invoice/receipt/order confirmation email).

For hygiene reasons, we do not accept returns of:  

• opened/unsealed food supplements;
• products with visible signs of use or damage caused by the customer.

1. Return procedure

1. Contact us at sales@lumivitagold.com.
2. Send the product back via courier to the address we provide.
3. After receiving and inspecting the product, we will notify you by email whether your refund has been approved or rejected.

Return shipping costs are borne by the customer, except in cases of defective or incorrectly delivered products due to our fault.

1. Refunds

• Refunds are processed within 14 days after we receive and approve the returned product.
• Where technically possible, the refund will be made using the same payment method used for the original transaction, or by bank transfer.
• Initial shipping costs are generally non‑refundable, unless the return is due to our error (defective/wrong product).

1. Defective or wrong items
   If you receive:

• a defective product; or
• a product different from the one ordered,

please contact us within 48 hours of delivery and attach photos and a description of the issue. In such cases:  

• we offer a replacement or a full refund;
• all return and reshipping costs are covered by us.

1. Partial refunds
   A partial refund may be granted if:

• the product or packaging is slightly damaged due to customer misuse;
• part of the set/gift/promo item is missing.

In such cases, Lumivitagold will determine the amount of the partial refund based on the condition of the goods.

1. Contact
   For questions regarding returns and refunds:
   Email: sales@lumivitagold.com